Buyer and Seller Etiquette

Buyer and Seller Etiquette outlines how we communicate on Circular Sourcing in order to create a great experience for everyone.

Buyers Do:

Reach out to sellers with specific questions about fabrics
Order a swatch or view samples in Our Showroom prior to ordering
Be respectful when communicating with sellers or the Circular Sourcing team
Ask for an approximate roll delivery price to your postcode from sellers if this is not listed

Sellers Do:

Respond to buyers within 2 business days of messages being sent
Create great listings with thorough and accurate information to make it easier for buyers to know if your fabric is right for them
Process, pack and send orders within 3 business days of order placed
Provide tracking numbers to sellers within the order
Be respectful when communicating with buyers or the Circular Sourcing team

Buyers Don’t:

Ask sellers if they can provide you with swatches if they are not available on the listing
Ask sellers is they can provide more or less than the minimum order quantities they have available on the listing
Ask sellers for a discount on the product listing price
Ask sellers to continue the transaction outside of Circular Sourcing (this is a violation of our Terms of Service and can result in buyers or sellers being removed from the platform)
Ask sellers questions about technical issues with the website or things not related to the fabric (contact Circular Sourcing for that stuff!)

Sellers Don’t:

Ask buyers to continue the transaction outside of Circular Sourcing (this is a violation of our Terms of Service and can result in buyers or sellers being removed from the platform)
Forget to keep your inventory accurate and updated on all your listings